At B & P Windows we are proud of the reputation we have built up. We are known for our high quality products, impeccable customer service and attention to detail. One of the reasons for this glowing reputation is the our approach to our customers.
First of all we only tell you what you need to know. A window isn’t just a window. There are certain laws, including fire escape and ventilation laws that you need to know about. We tell you what you need to know about us as a company and about our products. This way we never outstay our welcome, and you are clear on what options are available to you, helping you make your mind up on what windows and doors are best for you.
Secondly, you always get a quotation in writing, which costs you absolutely nothing. We don’t scribble down on bits of paper. You get scale drawings of each windows, in each room. This means you are absolutely clear on what you have picked. And if you want to change anything, you’ve got a template on which to do so. Our written quotes also mean there is no confusion. Everything is set out clearly and professionally.
Third is our attention to detail. Our sales representatives won’t just disappear once the order has been placed. If you wish to discuss any little detail, be it layouts of lead designs, colour of handles, or just wanting to check up on a few details, we will happily come see you at your property again if you wish. Our salesmen are always available to talk to during office hours (unless they are on an appointment).
Fourth is communication. There is nothing worse than placing an order then hearing nothing for weeks on end. At B & P Windows we always keep you in the communication loop. This means as soon as we know when your products are going to arrive and be fitted, you do.
Replacing your windows and doors with new double glazing isn’t a small job. It takes time, professional workmanship, high quality products and second to non customer service, all of which you can find at B & P Windows.
If you wish for one of our sales representatives to visit you, email us from our contact page, or phone on our Free phone number: 0800 146551.
